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Real Life Counselling Privacy Policy

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This privacy policy applies to the use of Reallifecounselling .co.nz and Aucklandcounsellor.co.nz.  Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.

 

GENERAL TERMS

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law (see below).  We will protect personal information by reasonable security safeguards, as well as unauthorized access, disclosure, copying, use or modification.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.  For example, this website utilizes Google Analytics and server-based analytics packages.  These gather limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users. It is used only for site administration, as well as for analysis of website usage and trends.

LINKS TO OTHER WEBSITES

We are not responsible for the practices employed by any websites or services linked to or from our site, including the information or content contained within them. Please remember that when you use a link to go from our site to another website or service, our policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your information. If you are using a third-party website or service and you allow them to access your information, you do so at your own risk. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to this site.

COLLECTION AND USE OF PERSONAL HEALTH INFORMATION:

In order to provide counselling services, Real life Counselling will collect some personal information about you. We may also ask you to complete questionnaires or other self-report tests to enable a better understanding of your mental health and on going support needs.

The primary purpose of collecting this information is so we may:

  • Evaluate your mental health needs;

  • Provide appropriate therapy strategies.

     

Third parties such as ACC Sensitive Claims, when applicable, may request specific information about your status:

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  • ACC and the sensitive claims team, for example, often have your consent for us to release information about session dates, duration and the clinical provider’s information (name, title, registration number); and

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  • ACC or WINZ may request, with your permission, information related to your mental health, support needs, wellbeing plan progress in order to make determinations of your entitlement to funding.

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LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information as required by law, when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order or other legal process.

CHANGES TO OUR POLICY

Times change, as do our privacy expectations.  We consider this a living document, and may modify or update this policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances, as a courtesy only. Your continued use of our site after any modification to this policy will constitute your acceptance of such modification.

 

CONTACT DETAILS

We are committed to conducting business in accordance with this policy in order to ensure that the confidentiality of personal information is protected and maintained. We will make readily available to you, information about our policies and practices relating to the management of personal information.  Accordingly, if you have any questions or concerns regarding this privacy policy, or you wish to contact us, our contact information regarding these matters is as follows:

 

Michelle@reallifecounselling.co.nz

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